Alexandra Lozano Immigration Law PLLC

Product Excellence Specialist

Location CO-Bogotá
ID 2024-1245
Software Development
Position Type


As a Product Excellence Specialist, you will play a pivotal role in ensuring the highest standards of quality, user satisfaction, and overall excellence in our products. You will collaborate with cross-functional teams to drive continuous improvement, identify areas for enhancement, and champion the delivery of exceptional products that meet or exceed customer expectations. This role requires a combination of analytical skills, product knowledge, and a keen focus on user experience to contribute to the overall success of our products.


  • Implement and maintain rigorous quality assurance processes for product development.
  • Conduct thorough testing of products to identify and address bugs, defects, and performance issues.
  • Collaborate with development teams to establish and enhance testing protocols.
  • Analyze user feedback and behavior to identify opportunities for improving the overall user experience.
  • Work closely with UX/UI designers and developers to implement enhancements that align with user needs and expectations.
  • Monitor and analyze key product metrics, including user engagement, conversion rates, and customer satisfaction.
  • Provide actionable insights and recommendations based on performance data.
  • Collaborate with product managers, developers, designers, and other stakeholders to ensure a holistic approach to product excellence.
  • Facilitate communication between teams to address product-related issues and drive continuous improvement.
  • Create and maintain comprehensive documentation related to product excellence processes, standards, and best practices.
  • Generate regular reports on product quality, performance, and user experience metrics.
  • Provide training and support to cross-functional teams on product excellence methodologies and best practices.
  • Stay abreast of industry trends, emerging technologies, and advancements in product development to inform continuous improvement efforts.
  • Identify potential risks to product quality and customer satisfaction, and work proactively to mitigate these risks.
  • Develop and implement strategies for minimizing the impact of unforeseen issues on product excellence.
  • Performs other related duties as assigned.


  • Advanced English Level required.
  • Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering).
  • Proven experience in product quality assurance, user experience optimization, or a related role.
  • Strong analytical skills with the ability to interpret complex data and make informed recommendations.
  • Excellent communication and interpersonal skills for effective collaboration across teams.
  • Detail-oriented mindset with a focus on continuous improvement and problem-solving.
  • Familiarity with agile development methodologies is a plus.






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