Alexandra Lozano Immigration Law PLLC

Client Correspondence Supervisor - Bilingual English/Spanish

Location US-WA-Seattle
ID 2024-1401
Category
Customer Service/Support
Position Type
Full-Time
Remote
No

Overview

Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law (ALIL) we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.   Apply today to join our team and become a part of our mission! 

 

 

The Client Correspondence Center Supervisor plays a crucial role in overseeing and
managing the internal back office operations within the organization. They lead and
supervise a team of back office specialists or administrative staff, ensuring efficient and
accurate processing of documentation, and other administrative tasks. The Client
Correspondence Center Supervisor collaborates with cross-functional teams to optimize
processes, resolve issues, and enhance overall operational efficiency. They provide
guidance, support, and training to the team members, ensuring a high level of performance
and quality in back office operations

Responsibilities

1. In charge of overseeing the day-to-day responsibilities of the Client
Correspondence Center by monitoring, directing and coordinating activities
2. Set goals for the team and make sure they comply with the Firm plans and
vision
3. Manage workflow, creating and managing team schedules, Managing
PTO/TIme off Requests. Reporting to HR and senior management:
Absences, Tardiness, Write-ups, Performance Improvement Plans.
4. Manage a team of employees by providing constant feedback, assigning
tasks, providing direction and communicating the Company’s goals.
5. Help to resolve employee issues and disputes
6. Assess the work performance of their employees, identifying areas that need
improvement. Report performance results to the management team
7. Train and onboard new employees to make sure they understand their roles.
Update and assure training materials and SOPs are up to date.
8. Execute new processes/firm updates and keep materials up to date

Qualifications

  • 1. Proven experience in administrative, back office operations or a similar role, with a
    focus on operational efficiency and team management.
    2. Strong leadership and management skills, with the ability to motivate and inspire a
    team to achieve performance goals.
    3. Excellent communication and interpersonal skills, with the ability to effectively
    collaborate with internal stakeholders at all levels.
    4. Analytical mindset with the ability to analyze data, identify trends, and make
    data-driven decisions to improve back office operations.
    5. Proficiency in back office software, data management systems, and other relevant
    tools.
    6. Strong problem-solving and decision-making abilities, with the capacity to handle
    complex and challenging situations related to back office operations.
    7. Strong organizational and time management skills, with the ability to prioritize
    tasks and meet deadlines in a fast-paced environment.
    8. Proficiency in using computer systems, including Microsoft Office Suite and data
    entry software.
    9. Excellent attention to detail and data accuracy, with the ability to identify errors and
    make necessary corrections.
    10. Flexibility and adaptability to changing priorities and business needs.
    11. Commitment to maintaining confidentiality and handling sensitive information with
    integrity

 

Salary starts at $70,000/yr based in years of experience

 

Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices in Los Angeles, Chicago, and Texas. Our team of passionate and highly trained individuals are doing life changing work for immigrants to the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options. 

We are one of the fastest growing companies in America (#247 on Inc.5000), and our unique approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people’s lives - if this sounds like you, we would love to meet you.

 

 

#IN-ALIL

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