Your role will be an essential part of our Criminal Legal Line. You will be contributing to a variety of tasks that support our legal operations. Your role will involve (among others) requesting, handling and managing documents and records, facilitating their movement within and outside the Firm to ensure operational efficiency, submitting fingerprints to government agencies, and moving cases and tasks from one stage to the next. Your role will also involve following up on tasks assigned, and making sure third parties (such as government agencies and courts), provide complete, timely, and accurate responses.
The position requires engagement with a broad spectrum of activities, from record retrieval and document submission to supporting case management and scheduling interviews. Your work will span across different areas, interacting with multiple stakeholders, including government agencies and clients, to maintain the flow of necessary documentation. Additionally, you will assist in ensuring that all documents are accurate, up-to-date, and retrieved or submitted in a timely manner.
Your role is also key in providing support across various departments, particularly in tasks that require meticulous attention to detail and adherence to legal protocols. Excellent customer service skills are essential, as you might be interacting with clients through various communication methods to provide updates or request documentation to support the case.
This position offers the opportunity to engage in a wide range of responsibilities that are crucial to the Firm's success, requiring flexibility, adaptability, and a proactive approach to problem-solving. Your role requires strict compliance with the metrics, goals and Key Performance Indicators (KPIs) informed to you by your supervisors or managers.
Record and Document Management:
Criminal Record Analysis:
Evidence Handling:
Caseload Management:
Communication and Coordination:
Organizational Excellence:
Customer Service:
KPI’s, metrics and goals:
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