Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law (ALIL) we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies. 

Apply today to join our team and become a part of our mission! 

The Operations Supervisor plays a key leadership role responsible for overseeing and managing the day-to-day activities of an organization or a specific department within an organization. Responsible for planning, directing, and coordinating the operations of an organization or a specific department to ensure smooth and efficient business processes.

This is an onsite job in CDMX,   Lomas de Chapultepec. 

• Develop and implement operational strategies, policies, and procedures to achieve organizational goals. Including setting, and monitoring SOPs , KPIs and SLAs. 
• Collaborate with senior management to align operations with overall business objectives.
• Lead and manage a team of employees, providing guidance, coaching, and performance feedback.
• Foster a positive and collaborative work environment.
• Identify opportunities for process improvement and implement effective solutions to enhance efficiency and productivity.
• Streamline workflow processes and optimize resource utilization.
• Develop and manage budgets for operational activities.
• Monitor and control expenses to meet financial objectives.
• Ensure that products or services meet quality standards and customer expectations.
• Implement quality control measures and continuous improvement initiatives.
• Oversee supply chain management, including procurement, inventory control, and distribution.
• Optimize logistics processes to minimize costs and maximize efficiency.
• Identify and mitigate operational risks.
• Develop and implement contingency plans to ensure business continuity.
• Manage relationships with suppliers and vendors.
• Negotiate contracts and agreements to secure favorable terms.
• Ensure compliance with industry regulations, legal requirements, and company policies.
• Implement and monitor internal controls to minimize risk.
• Communicate effectively with various stakeholders, including senior management, employees, and external partners.
• Facilitate cross-functional collaboration and information sharing.
• Performs other related duties as assigned.

• Bilingual English/Spanish  . English is required B2 or C1 level. 
• Bachelor's degree in business administration, operations management, or a related field (Master's degree is often preferred).
• At least 4 years of experience in operations management or a related role, preferrably in BPO or call center. 
• Strong leadership and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of industry best practices and emerging trends.
• Proficient in using relevant software and tools.

We offer:

Direct contract, Law Benefits, Private Medical, Life, Dental & Vision Insurance. Career Growth Opportunities.

Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices in Los Angeles, Chicago, and Texas. Our team of passionate and highly trained individuals are doing life changing work for immigrants to the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options. 

We are one of the fastest growing companies in America (#247 on Inc.5000), and our unique approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people’s lives - if this sounds like you, we would love to meet you.

#IN-ALIL