As a Client Concierge Specialist, you will be the primary point of contact for clients, ensuring their needs are met promptly and effectively. You will serve as a liaison between clients and various departments within the organization to ensure seamless communication and resolution of issues. Your role is critical in fostering strong client relationships and enhancing overall client satisfaction.

this is an onsite job at Taguig

Facilities

• Provide service to our internal clients procuring smooth operation of the office and a Red-Carpet experience.
• Follow the format that we have in the other offices (logos, signs, tv and videos, photos, etc.)
• Responsible for monitoring, ordering, and guaranteeing office and kitchen supplies.
• Responsible for the cleanliness, neatness, and safety of the office
• Support set up of new hires in office in coordination with IT and Human Resources
• Constant communication with Building Managers procuring the correct functioning and operation (issues related to water, electricity, unsafe situations, or emergency situations).
• Work with other teams like IT (to resolve IT issues), accounting (print checks, or handling invoices from vendors).

Events and logistics

• Support the Marketing team in coordinating events.
• Keeping track of SWAG inventory
• Responsible for coordinating office events (Ex. Friday Lunch, Taco Tuesday, WP Party, Free consulta’s, Christmas party, etc.)
• Prepare merch bags to give to the Clients. 

Money Procedure

• Receive from other members of the office such as Licenciados, CCAs, and Admin, payments from clients and keep them safe.
• Daily reconciliation of the money received.
• Weekly (or 2 times a week depending on the office) bank deposit (using Loomis) and report of what was deposited. 

Front Desk

• Interact with customers in person to address inquiries, provide information, and resolve concerns, escalating them as necessary to ensure timely resolution.
• Maintain a professional and courteous demeanor while engaging with customers and strive to provide “A Red Carpet” experience to anyone entering the office.
• Check - in Clients that arrive at the office for their consultation, letting the licenciado know of the client's arrival.
• Utilize customer experience software and tools to document interactions, track customer issues and provide accurate and detailed information for future reference.
• Collaborate with other departments to ensure a cohesive and coordinated approach to addressing customer needs.
• Take payments from customers and follow the Money procedure established by the Firm.
• Maintain confidentiality of customer information and adhere to data protection regulations and company policies. 

Fingerprints

• Take fingerprints to clients according to the Firm’s policy and procedure.
• Process the fingerprints by sending them to the FBI.

• Bilingual: English
• Degree in related field of study..
• 2+ years of professional working experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite.

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