Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.

Apply today to join our team and become a part of our mission! 

A Client Experience Supervisor plays a crucial role in ensuring that customers have positive interactions
with a company or organization. You will be responsible for overseeing and improving the overall client
experience by leading a team of customer service representatives. This role involves managing
day-to-day operations, addressing client concerns, and implementing strategies to enhance customer
satisfaction and loyalty.

**This is an onsite job, our offices are located in Barrio Vicente Lopez  ** 

● Set performance expectations and goals for the team, providing regular feedback and
performance evaluations.
● Foster a positive and collaborative work environment.
● Handle escalated client issues and provide resolution in a timely and effective manner.
● Monitor client interactions to ensure high-quality service and adherence to company policies.
● Act as a point of contact for complex or sensitive client inquiries.
● Identify areas for improvement in customer service processes and implement changes to
enhance the client experience.
● Collaborate with other departments to streamline communication and resolve cross-functional
issues affecting clients.
● Analyze customer feedback, complaints, and trends to identify opportunities for improvement.
● Utilize data to make informed decisions and implement strategies that positively impact the
client experience.
● Provide training to customer service representatives on effective communication,
problem-solving, and company policies.
● Stay informed about industry best practices and implement relevant training programs.
● Generate regular reports on key performance indicators (KPIs) related to client satisfaction, issue
resolution, and team productivity.
● Communicate findings and recommendations to upper management.
● Performs other related duties as assigned

● Bachelor’s degree in business, marketing, or a related field (preferred).
● Proven experience in a customer service or client-facing role.
● Strong leadership and team management skills.
● Excellent communication and interpersonal abilities.
● Analytical mindset with the ability to use data to drive decision-making.
● Problem-solving skills and the ability to handle challenging situations diplomatically.
● Familiarity with customer relationship management (CRM) software.
● Adaptability and ability to work in a fast-paced environment.
● Adaptability and willingness to learn.

Bilingual:  Spanish/English is required in B2 or C1. 

WHO WE ARE:

Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices in Los Angeles, Chicago, and Texas. Our team of passionate and highly trained individuals are doing life changing work for immigrants to the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options. 

We are one of the fastest growing companies in America (#247 on Inc.5000), and our unique approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people’s lives - if this sounds like you, we would love to meet you.

#IN-ALIL