Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.

The Document Processing Supervisor performs duties related to the processing of correspondence and
packages received in our company. The responsibilities of this position include working
collaboratively with colleagues to ensure document consistency, providing employee training on
document usage, and organizing documents throughout the organization. Ultimately, you will
work with team members across the organization to ensure that our documents are well
organized, easily accessible and that clients and the firm have their needed documents on time.

• Supervise, coach and mentor employees in the Client Correspondence Center.
• Receive and remove mail from bins.
• Sort and process correspondence received for clients and/or the Firm
• Load mail (from USCIS) onto automated equipment and monitor flow to ensure
  continuous feed and properly scan of every document
• Contact clients (by phone) to inform them about mail received for them (Work Permits
  and Green Cards) confirming the way that they want to receive it.
• Record (Litify) the conversation with client and outcome of the call
• Mail out correspondence for clients, by creating the label and assuring that the
  correspondence is sent correctly
• Work with colleagues to ensure consistency of documentation practice across the
  company
• Train employees on efficient correspondence processing management (if needed)
• Ensure documentation integrity
• Control access to documents

• 2-4 years’ related supervisory experience
• Bilingual (Spanish and English)  Organizational Skills: Documentation Specialists must possess strong organizational
  skills to manage multiple documents, versions, and revisions effectively, ensuring that
  documentation processes are streamlined and efficient.
• Attention to Detail: Documentation Specialists should have strong attention to detail to
  review, edit, and format documents accurately, identifying errors, inconsistencies, and
  non-compliance issues, and ensuring document quality and integrity.
• Communication Skills: Documentation Specialists must have strong communication
  skills to collaborate effectively with cross-functional teams, convey information clearly
  and accurately, and facilitate document reviews, approvals, and revisions.
• Technical Proficiency: Documentation Specialists should be proficient in document
  management systems, word processing software, spreadsheets, and other relevant tools
  and technologies used to create, format, manage, and distribute documents.
• Problem-Solving Skills: Documentation Specialists should have strong problem-solving
  skills to identify issues, analyze root causes, and recommend solutions to address
  documentation-related challenges, such as compliance gaps, process inefficiencies, and
  quality issues.

If you’re committed to excellent client service and want to make a real impact, we invite you to apply for this rewarding opportunity.

Alexandra Lozano Immigration Law PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We strive to ensure that our hiring practices and workplace policies promote fairness and equality.