Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.

Apply today to join our team and become a part of our mission! 

A Client Experience Specialist plays a crucial role in ensuring positive interactions and relationships between a company and its clients. You will be responsible for delivering exceptional service to our clients, ensuring their satisfaction, and fostering long-term relationships. You will act as a liaison between the company and clients, addressing inquiries, resolving issues, and providing a positive overall experience.

*This is an onsite job, our offices are located in Barrio Vicente Lopez  * 

• Communicate with clients via various channels, including phone, email, and chat.
• Understand and respond to client inquiries, providing accurate and timely information.
• Proactively reach out to clients to gather feedback and assess satisfaction.
• Identify and address client concerns, resolving issues efficiently and effectively.
• Collaborate with internal teams to ensure timely resolution of client problems.
• Document and track client interactions and resolutions.
• Cultivate and maintain positive relationships with clients.
• Anticipate client needs and proactively offer solutions or assistance.
• Act as a trusted advisor, understanding clients' goals and challenges.
• Stay informed about the company's products and services.
• Provide clients with information about new offerings or updates.
• Assist clients in optimizing their use of products or services.
• Gather feedback from clients regarding their experiences.
• Analyze feedback to identify trends and areas for improvement.
• Work with cross-functional teams to implement changes based on feedback.
• Provide training and support to clients on product usage.
• Create and maintain educational materials for clients.
• Assist in onboarding new clients and ensuring a smooth transition.
• Performs other related duties as assigned.

Qualifications

• Bachelor's degree 
• 3+ years experience in a customer service or client-facing role.
• Excellent communication and interpersonal skills.
• Problem-solving ability and a proactive approach to client satisfaction.
• Strong organizational and time management skills.
• Familiarity with CRM software is a plus.
• Customer-focused mindset.
• Empathetic and patient.
• Detail-oriented.
• Team player with the ability to work independently.
• Adaptability and willingness to learn.
• Bilingual In English and Spanish.
• Willing to work in office 100%.
• Previous experience in a Law Firm a plus.

WHO WE ARE:

Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices in Los Angeles, Chicago, and Texas. Our team of passionate and highly trained individuals are doing life changing work for immigrants to the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration - 360 VAWA, U Visa, and T Visa as well as post-deportation options. 

We are one of the fastest growing companies in America (#247 on Inc.5000), and our unique approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people’s lives - if this sounds like you, we would love to meet you.

#IN-ALIL