Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law we are dedicated to changing the lives of the Latino immigrant community through zealous advocacy, finding creative solutions and aggressive legal strategies.

Apply today to join our team and become a part of our mission! 

Apply today to join our team and become a part of our mission! 
As the Concierge Intake Specialist plays a vital role in the process of onboarding
potential clients. They are responsible for meeting with individuals engaging in services
offered by the firm, confirming client information, communicating case eligibility options,
and providing information regarding the process for relief options. The Intake Specialist
is a professional position that ensures a smooth and efficient client onboarding
experience.

In addition to client-facing duties, you will manage day-to-day office operations,
including maintaining an organized and welcoming environment. Your role is essential in
ensuring seamless and efficient client experience while supporting the overall
operations of our office.

This is an onsite position with a Tuesday–Saturday schedule, 9 AM–6 PM.

This position is onsite from our office location.

• Meet with potential clients to effectively communicate the firm's unique value
  proposition, services, and benefits.
• Build and maintain strong relationships with potential clients by providing
  exceptional customer service, demonstrating empathy, and addressing their
  concerns and questions.
• Review the information provided by potential clients. 
• Sign up new clients while addressing any concerns and highlighting the benefits
  of working with the firm. 
• Collaborate closely with our team of attorneys, paralegals, and legal assistants to
  ensure a smooth transition of newly onboarded clients to begin their case
  process.
• Provide accurate and comprehensive information about the client and their case
  to facilitate efficient case management.
• Maintain detailed records of client interactions, consultations, and activities in
  the firm's customer relationship management (CRM) system.
• Provide regular updates to management on performance and ensure the proper
  use of systems to guarantee accurate reporting. 
• Greet clients, answer calls, and other required front desk duties. 
• Support clients by collecting, and processing documents or other direct client
  needs to serve as a liaison between clients and the legal team.
• Oversee office tasks to maintain smooth daily operations.
  Handle any additional tasks or responsibilities as directed by management.

• All candidates must have a Bachelor’s Degree.
• Must be fully bilingual- Spanish & English.
• Must possess at least 2 years of professional experience, preferably working in
  an immigration law firm.
• Strong persuasive communication and someone who enjoys working directly with
  current and potential clients.
• Knowledge of immigration laws, regulations, and processes. 
• Excellent interpersonal and relationship-building skills to establish trust and
  credibility.
• Ability to work independently and a self-starter.
• Outstanding communication skills, both verbal and written, to effectively convey
  complex information.
• Results-oriented mindset with a drive to meet or exceed targets and business
  objectives.
• Familiarity with CRM systems and activity tracking tools.
• Experience in client-facing roles, preferably in a legal or immigration setting.
• Strong organizational skills with the ability to multitask in a fast-paced
  environment.
• Exceptional written and verbal communication skills.
  Ability to work independently while being a team player.

WHO WE ARE:

Alexandra Lozano Immigration Law is headquartered in Seattle, WA with offices throughout the United States. Our team of passionate and highly trained individuals is doing life-changing work for immigrants in the United States. We are a client-focused, results-oriented firm specializing in humanitarian immigration.  

We are one of the fastest-growing companies in America (#247 on Inc.5000), and our approach to cases has a proven success rate of over 90%. Our compensation and benefits are highly competitive, and we are always looking for people with a combination of grit and kindness, intelligence and empathy, and a desire to help improve people’s lives - if this sounds like you, please apply here.

U.S. Benefits include:

- Medical (100% Employer Paid, for employees and their qualified dependents)

- Dental

- Vision

- Long Term Disability

- PTO & Sick Leave

- Fitness Membership

- Life Insurance

- Employee Appreciation events

- 401(k) with 6% employer match

- Employee Assistance Program

- and others not mentioned