Do you want a job where you can show up and make a difference in the world every day? Are you ready to join a dynamic, mission-driven company? At Alexandra Lozano Immigration Law we are dedicated to changing the lives of the Latino immigrant community through zealous
advocacy, finding creative solutions and aggressive legal strategies.   

Apply today to join our team and become a part of our mission!

We are seeking a professional and client-focused immigration Legal Assistant to join our team. This role requires frequent client interaction both in person and through various communication channels, including phone, email, and text. The ideal candidate will be detail-oriented, proactive, and have exceptional customer service skills. The Legal Assistant will be responsible for managing various client-related tasks while collaborating closely with attorneys, legal line managers, and other team members to support smooth case management and office operations. 

This positions is fully onsite.

• Client Interaction:
• Conduct in-person appointments with clients to discuss their cases, gather necessary evidence, and address inquiries.
• Communicate with clients over the phone, via email, and text to provide updates, request documents, and respond to questions.
• Provide clients with important case updates, ensuring they are informed and engaged throughout the process.
• Hand clients their critical documents, such as work permits, green cards, and other official paperwork.
• Assist clients visiting the office to make payments, drop off documents, or address concerns.
• Document and Case Management:
• Collect, organize, and upload evidence received from clients, both in person and electronically, into the appropriate client file.
• Manage client notices by saving them to the case file and promptly sharing them with the client.
• Prepare cases for client review, ensuring all documents are complete and ready for final signatures.
• Maintain and update client files in accordance with internal protocols and compliance standards.
• Support and Coordination:
• Collaborate with attorneys, legal line managers, supervisors, and other department heads to ensure seamless case progression.
• Coordinate with clients and team members to meet deadlines and address urgent needs.
• Work closely with other team members to handle office responsibilities, ensuring a professional and welcoming environment.
• Office Operations:
• Monitor and respond to client questions and concerns efficiently, ensuring exceptional service and satisfaction.
• Provide support to clients making payments or delivering documentation.
• Ensure all client-facing interactions reflect professionalism and empathy.

• Proven experience in client-facing roles, such as customer service, administrative support, or legal assistance.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both written and verbal, with a customer-first approach.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Proficiency in using case management or database software is a plus.
• Comfortable handling sensitive and confidential information with professionalism and discretion.
• Bilingual in English and Spanish.

U.S. Benefits include:

- Medical (100% Employer Paid, for employees and their qualified dependents)

- Dental

- Vision

- Long Term Disability

- PTO & Sick Leave

- Fitness Membership

- Life Insurance

- Employee Appreciation events

- 401(k) with 6% employer match

- Employee Assistance Program

- and others not mentioned

*Actual compensation will be determined based on experience, qualifications, and other job-related factors. This range is provided as a general guideline and does not guarantee a specific salary. We are committed to fair and equitable compensation practices.